Shipping Methods:
Shipments within the 48 contiguous states, Alaska, Hawaii, U.S. territories and U.S. military locations is shipped via a UPS Ground. However, depending on the products ordered and their destinations, your items may ship via UPS Ground, FedEx Ground, US Mail, or freight truck.
Orders addressed to P.O. Boxes or APO/FPO military addresses will ship via U.S. Mail only. Some products cannot be shipped by U.S. Mail, in which case a physical street address will be required to deliver the order via alternate carrier.
When receiving a truck/freight shipment:
Please inspect the shipment for any possible transit damage and verify the number of packages indicated picked up on the delivery receipt matches the number of packages unloaded from the truck BEFORE signing the delivery receipt.
If there is any damage to the merchandise please refuse delivery of the damaged product (s) ONLY and accept delivery of all other items. If there are any packages missing, please note the shortage on the delivery receipt and request a “tracer” be placed on the missing packages. As soon as the damaged product (s) arrive back to our warehouse we will issue replacements free of charge.
If the damaged merchandise is not refused at the time of delivery a claim will have to be filed with the delivering carrier. As a result, replacements will not be issued until a claim determination has been made.
If you cannot tell if there is damage to the product(s) but the carton or packaging is torn then please note the possible damage on the delivery receipt. Be specific in describing the carton or packaging. You must save the packaging – without the packaging damaged claims will be denied.Keep your copy of the freight bill and ask the driver for the telephone number of their OSD (Overage, Shortage, Damage) department. Call the carrier immediately to report the damage, if you find damage to the merchandise after unpacking. IMPORTANT!! You only have 5 days to report damage! The carrier will then send an inspector to your location to inspect the merchandise.
Expedited Service:
Many of our products are large and/or heavy and are therefore generally very expensive to ship via expedited delivery methods. Nevertheless, feel free to contact us, and we will be happy to provide you with a shipping quote for expedited delivery (overnight, 2nd day, or 3-day).
Shipping Rates:
In order to determine your shipping cost, please add your item(s) to the shopping cart and proceed with the checkout process. After providing your shipping address, but prior to providing any payment information, you will be presented with your shipping cost.
Shipping Rate Exceptions:
Orders shipped outside of the contiguous 48 states (e.g. Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, etc.) may incur additional shipping costs. Orders addressed to P.O. Boxes or APO/FPO military addresses will ship via U.S. Mail only and may incur additional shipping costs. If additional shipping costs are incurred, customer service will contact you with the additional shipping costs for approval prior to shipment.
Protect from Freezing:
The Cleaner and the Disinfectants can freeze and when thawed still be used as per the label directions. The Rubber Mat & Floor Sealant cannot be used after it has been frozen in the container. Please be careful to store them in rooms kept above freezing. If packed content arrives frozen, please contact us on the same day upon receiving.
Returns:
Buy Online Risk-Free:
Your satisfaction is guaranteed when you purchase from Clean Break Technology. We offer quality products at discounted prices. If you are not satisfied with your products, we will give you your money back. See below for restrictions and more details.
100% Satisfaction is Guaranteed
We process orders promptly in an effort to have your order delivered to you as quickly as possible. Your order is shipped within 24-48hours after order is placed.
If you need to cancel your order you must contact us immediately. Please note, you will receive a return email confirmation. If you do not receive this confirmation within 4 “open for business” hours please call us at 877-209-4427 and speak with a customer service representative during our normal business hours: 9:00am through 5:00pm Pacific Time, Monday through Friday.
If your order has already been shipped and/or received, you may still request a refund – we guarantee satisfaction! All returnable merchandise must be sent, freight prepaid, and received by us within 30 days of date of purchase in its unused and original condition.
Upon receipt of a returned item, we will issue you a full refund (less all shipping costs).
Please include the reason why you do not want the merchandise – please be honest because this will help us improve our products in the future.
Please note that if you return a product whose purchase price “includes shipping”, you will still be responsible for “all” shipping costs, which includes the built-in cost to ship the product to you, as well as your return shipping charges.
Please note that damaged or defective merchandise can be exchanged free of charge by contacting Clean Break Technology within 10 days of receipt of merchandise. If you are receiving a shipment via motor freight (truck), you must inspect the shipment before signing the bill of lading. If you notice any damage to the shipment, you must identify this damage on the bill of lading before signing it.
Thank you for shopping at Clean Break Technology.